Privacy Policy – Riziqa.com

Last Updated: 01 Nov 2025

At Riziqa.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or interact with our multivendor eCommerce platform. By using Riziqa.com, you consent to the practices described here.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register or use our services:

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party providers)
Account username and password

1.2 Seller Information

If you register as a vendor, we may collect:

Business name
Trade license or registration documents
Bank account details for payout
Product information and listing details

1.3 Automatically Collected Information

When you use our platform, we may automatically collect:

Device and browser information
IP address
Cookies and tracking data
Pages visited, time spent, actions performed
Location (approximate, based on IP)

1.4 Cookies

We use cookies to enhance user experience, manage sessions, personalize content, and analyze platform performance.

2. How We Use Your Information

We use your information to:

Create and manage your account
Process orders, payments, and deliveries
Communicate with you (notifications, updates, promotions)
Verify vendor identity and business legitimacy
Improve platform performance and functionality
Prevent fraud and ensure platform security
Comply with legal requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share information with:

Vendors/Sellers: to process your orders
Payment Gateways: for secure payments
Courier/Logistics Partners: to deliver products
Service Providers: for hosting, analytics, or customer support
Government Authorities: when required by law

All third parties are required to protect your data responsibly.

4. Data Security

We use reasonable technical and organizational measures to protect your data, including:

Encrypted data transmission (SSL)
Secure payment gateways
Regular monitoring of systems for vulnerabilities

However, no online platform is 100% secure, and you use our services at your own risk.

5. Your Rights

Depending on local laws, you may have the right to:

Access your personal information
Update or correct your data
Delete your account
Request removal of your data
Opt-out of marketing communications
Manage cookie preferences

To exercise these rights, contact us at support@riziqa.com

6. Data Retention

We retain your information:

As long as your account is active
As needed to complete transactions
As required for legal, tax, or business obligations

After that, data is securely deleted or anonymized.

7. Vendor Data

Vendors agree that:

Their business information may be made public (shop pages, product pages)
Riziqa.com may contact them regarding orders, payments, or platform updates
Riziqa.com may verify their documents for compliance and security

8. Third-Party Links

Riziqa.com may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Riziqa.com is not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update or revise this Privacy Policy from time to time. Continued use of the platform means you accept the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: support@riziqa.com
Phone: +8801710693001
Address: Mawna, Sreepur, Gazipur

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