Refund policy

Refund & Return Policy – Riziqa.com

Last Updated: 01 Nov 2025

At Riziqa.com, we aim to provide a smooth and reliable shopping experience. As a multivendor marketplace, each seller is responsible for fulfilling orders and handling returns. This policy explains how returns, refunds, and replacements are managed for buyers and vendors.

1. General Return Eligibility

A product is eligible for return or replacement if:

You received a damaged, defective, or incorrect item
The product is significantly different from its description or images
You received a missing item from an order
The product has a manufacturing fault

To qualify:

The request must be submitted within 3–7 days of delivery (based on vendor rules)
The item must be unused, unwashed, and in original condition
All tags, packaging, and accessories must be included

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

Personal care items (cosmetics, skin care, grooming tools)
Undergarments, socks, lingerie
Perishable goods (food, groceries)
Digital products or services
Items that have been used, damaged, or altered after delivery
Products marked “Non-Returnable” on the product page

3. Return & Refund Process

3.1 Step 1: Submit a Request

You must submit a return request through:

Your Riziqa.com account
Customer support
Email: support@riziqa.com

Provide:

Order ID
Product name
Reason for return
Photos or videos showing the issue

3.2 Step 2: Seller Approval

Since Riziqa.com is a marketplace, the vendor reviews the request.
Once approved:

A pickup will be arranged, or
You may be asked to ship the item back

3.3 Step 3: Quality Check

After the item is returned, the vendor conducts a quality inspection.
Refund/replacement will proceed only if:

The claim is valid
The condition matches the return rules

4. Refund Timelines

Refunds are issued to the original payment method or wallet balance.
Estimated processing time:

Digital payments (bKash, Nagad, card): 5–10 working days
Cash on Delivery (COD): Wallet refund within 48–72 hours
Vendor settlement refunds: 3–7 working days after approval

Refund time may vary depending on banks or payment providers.

5. Replacement Policy

You may request a replacement if:

The item is damaged or defective
The size, color, or model is incorrect
Stock is available with the vendor

If replacement is not possible, a refund will be issued.

6. Order Cancellation

You may cancel your order:

Before the seller processes it
Before shipment

If the seller has shipped the product, cancellation may not be accepted.
In such cases, you may opt for return after delivery (if eligible).

Vendors and Riziqa.com reserve the right to cancel:

Suspected fraudulent orders
Out-of-stock items
Pricing errors or system issues

Full refunds will be issued for eligible cancellations.

7. Vendor Responsibilities

Vendors agree to:

Clearly specify their return policy
Respond to return requests promptly
Accept valid returns and process refunds quickly
Ensure their product descriptions and images are accurate
Not list fake, damaged, or illegal products

Repeated violations may lead to account suspension.

8. Riziqa.com Responsibilities

As a marketplace, Riziqa.com:

Helps coordinate communication between buyers and vendors
Ensures fair handling of disputes
May issue refunds on behalf of inactive vendors and deduct from vendor accounts
Monitors vendor performance and return rates

However, Riziqa.com is not the seller and is not responsible for product defects or misinformation provided by vendors.

9. Dispute Resolution

If a buyer and vendor cannot reach an agreement:

Riziqa.com will step in
Evidence will be reviewed (photos, videos, delivery status, etc.)
A final decision will be made based on platform rules

10. Contact Information

For help with returns or refunds, contact:

Email: support@riziqa.com
Phone: +8801710693001
Address: Mawna, Sreepur, Gazipur

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